Frequently Asked Questions
Learn about our products, services, pricing, and cooperation process
Products & Specifications
What specifications or models are available?
We offer 20 films/box, 30 films/box, and 50 films/box options. Custom specifications are also available based on your requirements.
Do you support customized size, material, color, or process?
Yes, we can customize outer box packaging and the number of oral dissolving films per box according to your needs.
Can you provide samples?
Sample fee is required. If you are not satisfied with the sample, you can return the product for a refund.
Do you provide technical data sheets or test reports?
Yes, ingredient lists are printed on packaging and inspection reports can be provided upon request.
What industries or applications are your products suitable for?
Our ODF products are suitable for health supplements, beauty care, sleep improvement, brain health, eye care, and many other health fields.
Do you support OEM / ODM services?
Yes, we support both OEM and ODM services. A minimum quantity is required, and specific terms can be discussed.
What is the service life or performance advantage of the product?
Products have a 2-year shelf life. Features include the latest food-grade processing technology, convenient oral administration, and fast absorption.
Order Quantity & Pricing
What is the minimum order quantity (MOQ)?
20 films per box as the unit, minimum order quantity is 100 boxes.
Do you offer tiered pricing?
Pricing is fixed (retail and sample pricing may vary).
Does the price include packaging, shipping, or taxes?
Quote includes packaging, domestic shipping (within China), and domestic customs duties.
Do you offer long-term cooperation pricing or bulk discounts?
To be determined, negotiable based on order volume and partnership terms.
Will prices fluctuate due to raw materials or exchange rates?
Prices may be adjusted based on raw material costs or exchange rate fluctuations.
Samples & Sampling
Can samples be shipped?
Yes, samples are available for a fee.
Are samples charged? Are they refundable?
Samples are charged. If not satisfied, you can return the products for a refund.
What is the sample lead time?
Sample delivery is typically within 30 days.
Do you support sample approval before mass production?
For custom products, this depends on the contract terms.
Are samples consistent with mass production?
Yes, samples are identical to bulk production quality.
Production & Delivery
What is the production lead time after ordering?
Depends on quantity, typically 25 days (excluding shipping time).
Is the delivery time for bulk orders stable?
Yes, delivery times are stable.
Will lead time be extended during peak seasons?
To be determined, can be negotiated.
Do you support urgent or expedited production?
To be determined, can be negotiated based on production schedule.
Can you provide production progress updates?
Yes, we provide regular production progress updates.
Quality & Inspection
Do you have a quality control process?
Yes, we have a comprehensive GMP quality management system.
Do you support third-party inspection?
Yes, third-party inspection is supported.
Do you provide inspection or quality reports?
Yes, inspection reports are available.
How do you handle quality issues?
Third-party inspection is allowed. We are not responsible for returns after goods leave port.
How is shelf life documented?
Shelf-life information is confirmed in the applicable product specification and labeling documents for each order.
Have More Questions?
If you did not find the answer you were looking for, feel free to contact our team directly
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