Terms of Service

1. Acceptance of Terms

By accessing and using the website xhmg-global.com operated by Shanghai Xuanhuang Miaoguo Medical Technology Co., Ltd. ("XHMG", "we", "us", or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

2. Business Services

XHMG provides B2B manufacturing services for Oral Dissolving Films (ODF), including:

• OEM (Original Equipment Manufacturing) services
• ODM (Original Design Manufacturing) services
• Custom formulation development
• Packaging design and customization
• Sample production and testing

3. Product Information

We strive to provide accurate product information on our website. However, product specifications, pricing, and availability are subject to change without notice. All product descriptions are for reference purposes only. Detailed specifications will be confirmed in formal quotations and contracts.

4. Orders and Contracts

The following terms apply to business orders:

• Minimum Order Quantity: Standard MOQ is 100 boxes (20 films per box as the unit).
• Pricing: All prices are quoted in the applicable currency and are subject to confirmation at the time of order.
• Payment Terms: Payment terms will be specified in individual contracts and quotations.
• Lead Time: Standard production lead time is approximately 25 days, excluding shipping time.
• Custom Orders: Custom formulations and packaging require separate agreements and may have different terms.

5. Samples

Sample policies include:

• Samples are available for a fee
• Sample delivery is typically within 30 days
• If not satisfied with samples, products may be returned for a refund
• Samples are consistent with mass production quality

6. Quality Assurance

We are committed to quality:

• All products are manufactured in our GMP-certified facility
• Products have a 24-month shelf life warranty
• Third-party inspection is supported upon request
• Inspection reports and quality certificates are available
• Quality issues should be reported before goods leave port; we are not responsible for returns after departure

7. Shipping and Delivery

Pricing typically includes domestic packaging and shipping within China, as well as domestic customs duties. International shipping terms, including Incoterms, will be specified in individual contracts. Delivery times for bulk orders are generally stable, though peak season adjustments may apply.

8. Intellectual Property

All content on this website, including text, images, logos, product information, and design elements, is the property of XHMG or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent. Custom formulations developed under ODM agreements may be subject to separate IP terms.

9. Confidentiality

We respect the confidentiality of our business partners. Any proprietary information, formulations, or business details shared during our cooperation will be treated as confidential. Formal confidentiality agreements may be executed for specific projects.

10. Limitation of Liability

To the maximum extent permitted by law, XHMG shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services. Our liability shall be limited to the amount paid for the specific products or services giving rise to the claim.

11. Regulatory Compliance

Our products are manufactured in compliance with applicable Chinese regulations and GMP standards. Buyers are responsible for ensuring compliance with regulations in their respective markets, including import requirements, labeling standards, and health claims restrictions.

12. Force Majeure

Neither party shall be liable for delays or failures in performance resulting from circumstances beyond their reasonable control, including natural disasters, war, terrorism, pandemics, government actions, or supply chain disruptions.

13. Governing Law and Disputes

These Terms of Service shall be governed by and construed in accordance with the laws of the People's Republic of China. Any disputes arising from these terms or our business relationship shall be resolved through friendly negotiation. If negotiation fails, disputes shall be submitted to arbitration in Shanghai, China.

14. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective upon posting to this website. Your continued use of our website or services after any changes constitutes acceptance of the modified terms.

15. Contact Information

For questions about these Terms of Service or our business services, please contact us: